Changed your mind? We’re sorry the pieces were not right for you!

1. Please fill in the Return Form above

2. We will reply to you via email and schedule to collect product(s) you want to return, at the delivery address.

3. Please print the waybill we will send you via email and be available at the collect time. Ensure the package is returned within the 14 days return period and the correct delivery procedures are done correctly. Please consider that all returns have a shipping cost associated. This cost will be deducted from the refund amount. The delivery costs and all the duties taxes are not refundable.

4. Once we receive the returned item, our team will check for wear and tear and that the item is in like-new, unused and saleable condition. We will email you and aim to refund you within 14 working days.

You can return your order online within 14 days (count receipt data). If you received items from the same order in multiple parcels, the 14-day return period begins on the day you received the last instalment. Please keep in mind that if we didn't get an answer from you in 5 days, your return request is automatically invalidated and you must submit a new request.

We only accept returns that are in a new, unused and in saleable condition with all tags attached. We won’t accept any worn or marked goods that are returned to us.

Please ensure that all shoes have no scratches on the soles or marks on the shoe box. When you try on shoes, please do so on a soft, carpeted surface, so that the soles are not damaged, and return them in their original shoe box, as it is part of the product. For hygiene reasons, pierced jewellery cannot be returned or exchanged unless faulty. Please note that items bought from Boutique Vanessa Salgado online shop cannot be refunded or exchanged in any of our concessions. 

If you believe you have received a faulty item, then you can make a return within 30 days after your purchase date. If this is the case, please fill out the Return Form. with images identifying the fault and customer services will instruct you further.

Boutique Vanessa Salgado will only offer exchanges on like for like items that are in a new, unused and in a saleable condition with all tags attached. We won’t accept any worn or marked goods that are returned to us.

Please fill out the Return Form and specify the reason - Exchange - and the size you would like to exchange for, so we can check if the desired size is in stock. If the item is out of stock online or unavailable, we will offer you a refund once the item has been examined.

Not applicable to sale products, pre-owned items and special discount campaigns.

Your return could take up to 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Please notice that if you choose to drop the package at a service point, the return shipment is your responsibility.  

Once we have processed your return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact info@vanessasalgado.pt